I would love to be able to order it but I'm going 
to order it online instead of from you the person   that I'm talking to right now and that item is 
right there what this means you did not connect   with the person harsh reality is this is why you 
have heard this objection now how can you overcome   this objection well let's talk about a couple ways 
you can build some extra value of the opportunity   the person has by shopping with you a physical 
location especially since we're talking about   jewelry compared to an online store number one 
is they can easily bring it back into you when a   person buys a piece of jewelry from you and if you 
don't do this already I would recommend doing it   too it would be in telling them to independently 
go and get that piece of jewelry appraised now an   independent appraiser if you're wanting to find 
a list of these people simply hop on the internet   where you're watching this video from you might 
even be able to Google it in your local location   now now simply by doing this and explaining to 
the person an independent appraiser is a person   that does not work for a jewelry store or does 
not sell jewelry but simply appraises it now if   there is an issue with this and when you do get it 
appraised let's say they appraised at lower then   what you paid for that item for this ring then you 
can bring it right back to us now by saying this   to the person they should already start to get 
that idea in their head of oh well if I do this   online I wonder how could I go about getting that 
reappraised now this would be the first thing and   the second thing would be complimentary cleaning 
uh and if that person is going to wear this piece   of jewelry on a daily basis every 6 months they 
should be having the prongs rechecked and that is   another service that if the store doesn't provide 
it I'm sure by speaking to your store manager or   if you are owning a business and you're watching 
this video at the moment you should be able to   get prongs checked take it to a jeweler if you 
don't have a jeweler in house in the store where   you are then selling from any Jeweler should be 
able to check and retighten prongs it is not a   hard thing for a jeweler to be able to do now how 
can you tell if they are loose simply by tapping   on them tapping on them using a Jewelers tool to 
tap on it uh by placing it up to your ear the ring   move it around a little bit if you hear a little 
bit of shaking a little bit of movement uh you can   then already tell the prongs are loose that means 
they need to be checked they need to be tested uh   and what I would also recommend here's my bonus 
tip for you is watching this video that's in   the corner of the screen talking about Rapport 
you need to build more rapport with the person   you're with if you are hearing I want to order it 
online instead of spending the money with you the   person that is in front of you and this is will 
be get into step number three which is Rapport you   really need to understand that not just selling 
jewelry but when it comes into this idea of a   person thinking oh it's better for me to buy from 
clicking a button on the internet compared to the   person in front of you it means that they see 
more value in going to Amazon and clicking a   button compared to the interaction they've had 
with you so you need to take a serious look at   what it is you are doing as an individual to be 
able to become a better sales person now I'm going   to leave two links down in the description of the 
video one is going to be for my free jewelry sales   training course that's on the YouTube channel here 
the second one is going to be for my udemy sales   training course now there is a fee connected to 
that one but the ud me sales training course is   going to go into a lot more detail and it is 
at the lowest possible price that udem me will   allow me to sell this now I host this YouTube 
channel because of my passion to be able to   teach and educate others this isn't something 
by any means that at this stage I'm making a   living from but I would recommend check those two 
out as well and I'll see you in the next video

As found on YouTube